Frequently Asked Questions

 We want your experience to be seamless, delicious, and stress-free. Here are answers to the questions we hear most often from our clients. If you don’t see your question here, please reach out—we’re always happy to help!
 

 We recommend booking at least 3–4 days in advance. For larger events or weddings, more notice is always appreciated, but we’ll do our best to accommodate last-minute requests.
 

 Simply fill out our Heartfelt Menu Questionnaire, and we’ll contact you within 24 hours to start planning your event. 

 We cater everything from corporate meetings and weddings to private dinners and special celebrations—no event is too big or too small.
 

 Absolutely! Let us know your dietary preferences, and we’ll create a menu that fits your needs.
 

 Yes! Every menu is tailored to your event, tastes, and dietary requirements.
 

 Pricing depends on your menu, guest count, and event details. After you submit the questionnaire, we’ll provide a detailed quote. 

 We accept major credit cards, e-transfer, and other common payment methods. Details will be included in your proposal.
 

 Yes, a deposit is required to secure your booking. The amount and payment details will be outlined in your contract.
 

 We operate from both a commercial shared kitchen and a home kitchen, ensuring every dish is prepared safely and professionally.
 

 We can arrange serving staff and rental equipment (dishes, cutlery, linens) upon request. Please mention this in your intake form. 

 We cater events throughout Toronto and the surrounding area.
 

 Cancellations made more than 7 days before the event receive a full refund of the deposit. Cancellations within 7 days may forfeit the deposit. Full details are in your contract. 

 We take all allergies and dietary needs seriously. Please specify any restrictions on your intake form, and we’ll confirm all details before your event.

 

 We’re here to help!
Contact us by phone, email, live chat, or through our social media channels.